Using the crystal chiller that is currently sitting in the mechanical room, the on/off flow rate was recorded as a function of time. The data is that reported via the RS-232 interface. When switched off, the flow rate drops to zero in 3.245 seconds. This seems a lot slower than the drop reported by EPICS, which seems to suggest the flow rate drops to zero in less than a second.
The difference in times might be a result of different flow impedance - ie -different plumbing and thermal loads connected to the two chillers.